Double TeeMAKE EVERY ROUND COUNT
Terms and services
A clear proposal, with agreements that match the products and services you choose.
Quotation and agreement
Your quotation lists the selected products, services, prices and any one-off implementation costs. Billing frequency, start date, contract duration and cancellation arrangements are recorded in the agreement. Monthly billing does not automatically mean a monthly cancellable contract.
General terms
The applicable version of the general terms is provided with the proposal. Your signing package identifies the documents that form part of the agreement. This page explains the process and does not replace those documents. Ask your contact for the terms if you have not received them.
SLA and support
The SLA describes the services for your selected products, support, incident handling, backups and recovery arrangements. Agreed service hours and response targets are recorded in the SLA accompanying your agreement. Contact our support address for assistance.
Personal data and data processing agreement
When Double Tee processes personal data on behalf of your organisation, the roles, purposes, data categories, security and deletion arrangements are recorded in a data processing agreement. Its scope matches the selected products and agreed processing. Our privacy policy explains the use of personal data through our software.
Integrations and external services
Other suppliers may have their own agreements, terms and charges. External supplier fees are included in Double Tee prices only when explicitly stated in the quotation. Arrange the required access and agreements with that supplier.
End of the agreement
Data export, access after termination, deletion and any archiving are covered by the agreement and data processing agreement. An annual event archive requires a separate arrangement and is not automatically included in a subscription.
Questions or complaints?
Email support@doubleteetournaments.com with your organisation name and a description of your question or complaint so we can link it to the relevant environment and agreements.